Knowledge Management

I have gone through various studies and see that there are several meaningful explanation for Knowledge Management, but one of them which better suits with my experience in my life is comments given by Mustafa Sagsan(2006). According to Mustafa Sagsan, knowledge management means that the processes of knowledge in organizations or system, such as processing, storing data, step-by-step procedures, maintaining, innovating new things and creating to make profits for an organization. (Mustafa Sagsan)(Date published : 28th November 2006) (As per January 30, 2009)

I agree with the above comments made by Mustafa Sagsan, for example when I worked for Amazon Development Center forr one and half year and I used to keep a track of every records or e-mail I receive(Knowledge Storing). Each and every record is stored according to the time they receive and the customer e-mail address. This makes every individual e-mail a diferent identification. If the customer send a mail again to us we(every employee from ADC) have an option to check his previous mail and see that whether if he already received promotions from us. Doing this we can check the authentication of his/her data from e-mails. By doing this so we can share our knowledge with our fellow colleagues and decrease any further loss to our organization(Knowledge Sharing). All the data from they e-mails are shared in servers so that the data will not be lost (Sharing).

Here in our Organization every employee have a option to solve the problems we face in individual way, we share them with our leads. Once our ideas are good enough, they will be selected and shared among all other employees. Here, I understand that great organization used to prefer great principles like Knowledge Sharing and utilizing it in full proportion for the benifits of the organization.

Objectives of Knowledge management: 1) To make organization act intelligently so as to secure the available market.
2) To use complete available resources to attain collective objectives.

References : 1) http://www.knowledgeboard.com/lib/3562 retrieved on Feb 10, 2009

2) http://www.emeraldinsight.com/Insight/viewPDF.jsp?contentType=Article&Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/2300010101.pdf
Knowledge Management - An Introduction and Perspective, Karl M. Wiig, Pg no 6-8, from Middlesex Library.
3) Syed Z. Shariq, Knowledge Management: An Emerging Discipline, As of Feb 12, 2009.
Retrieved from Middlesex library, http://www.emeraldinsight.com/Insight/viewPDF.jsp?contentType=Article&Filename=html/Output/Published/EmeraldAbstractOnlyArticle/Pdf/2300010108.pdf



LIFE CYCLE OF KNOWLEDGE MANAGEMENT:

Life Cycle of knowledge Management: The process of knowledge becomes very important in every organizations. In every Organization the knowledge management will be carried with a new dimensions in step by step procedures, so called “knowledge management life cycle”. Doing so in a step by step procedures, large tasks (goals or projects) in an organization will be completed in mean time.

According to Mustafa SAĞSAN from "A NEW LIFE CYCLE MODEL FOR PROCESSING OF KNOWLEDGE MANAGEMENT " there are five stages in Knowledge management, they are creating, sharing, structuring, using, and auditing (auditing in my sense deleting or changing).

Knowledge Management Life Cycle Model
Reference "A NEW LIFE CYCLE MODEL FOR PROCESSING OF KNOWLEDGE MANAGEMENT by Mustafa SAĞSAN as of Jan 30, 2009" Pg no 03.

For example: I worked in Amazon Development Center as a customer service Associate and I was trained and worked on the basis on Knowledge Management. When I am under training our trainers used to teach us on the basis of the problems they faced previously while working on mails, they teach us how to tackle each problem and each problem is taken as a an issue(Knowledge Creating). By doing this they can save the issue(using individual reference number available for each problem called Ticket raising Number), and follow the tricks used to tackle the problem(Knowledge Structuring) repeats again. By doing this, We can share these individual Ticket issues and knowledge among our leads through intra net available(Knowledge Sharing, Knowledge Using). So that these issues can be solved easily.

Reference:
http://www.knowledgeboard.com/lib/3562

http://www.knowledgeboard.com/download/3562/A-NEW-LIFE-CYCLE-MODEL-FOR-PROCESSING-OF-KNOWLEDGE-MANAGEMENT.pdf

, As per Jan 30, 09 . Pg no 03.

Author
Mustafa Sagsan

Advantages of Knowledge Management:

-Helps the organization to know, what they know! i.e., What are the strong capabilities/ staff and facilities they have?

-With the help of Knowledge management we can identify the concentration areas and less populated areas of knowledge.
-It also helps us to identify the key problems in Organization and solve them with availabel resources. It helps us to achieve our organization goals in mean time.

Reference: Jan 30, 09 (Dr. M Khalid SHAIKH, m.khalid.shaikh@gmail.com)

http://wiki.answers.com/Q/What_is_the_advantage_for_knowledge_management

Disadvantages of knowledge Management:

- Unable to give expected performance or output by this process.

-Some users or individuals are unable to use the complete resources or techniques available with Knowledge Management .

Reference: http://wiki.answers.com/Q/What_are_disadvantages_of_knowledge_management_system

(As of Feb 10, 2009)

Differeces between Data, Information and knowledge Management:

Data : 'Data' is the word derived from latin language around 300 BC. Data means datum, means 'to give'. At present data is used to define collection of values like number, images etc. Data refers to a collection of facts ususlly colleced from gaining experince, doing observaion or making experiments, or processing within a computer system etc. Data is viewed in terms of lowest level of abstraction from which information and knowledge are derived.

Reference: http://www.earthresearch.com/data-importance.shtml as per Feb 10, 2009.

2) 'Introduction to INFORMATION SYSTEMS' - supporting and transforming Business. Pg number:05
R. Kelly Rainer, Jr (Auburn University), Efraim Turban (University of Hawaii at Manao), Richard E. Potter (Uiversity of illinois, Chicago).

For example: If you go to railways station, you can see that numeric numbers are updated for every minute on notice board. If you see those numbers individually, It doess not make any sence. they are just numbers rotating unnecessarly. This is called as RAW DATA.

Advantages of Data: Data plays a vital role in Organisation, in order to measure a quantity or to take a reading. For example, When I was 14, there is an school trip to IICT (Indian Institute of Chemical Technology) There is see that every part of research or the data acquired on Coal to make cheaper burning fuel is important. They use to save this data in safer place, so that is does not get correpted. (Reference : http://www.earthresearch.com/data-importance.shtml by Dr J. Mark Tippett As of Feb , 09)

Disadvantages of Data: * Usually most of the data used in an organization is saved in data bases or memory devices which can be corrupted due to human mistakes(Sending or creating viruses), climatic condition (Needed to keep those data bases in certain temperature), etc according to the type of data storage will be used.

* Data stored on books can also be erased over time due to acidic nature of atmosphere.

Information: Information means data that have been organised in properly manner so that they give a meaningful and value to the raw data collected. Simply saying that , information is a message received and understood. In terms of data, it can be defined as a collection of facts from which conclusions may be drawn.

Reference: 1) 'Introduction to INFORMATION SYSTEMS' - supporting and transforming Business. Pg number:05

R. Kelly Rainer, Jr (Auburn University), Efraim Turban (University of Hawaii at Manao), Richard E. Potter (Uiversity of illinois, Chicago).

Reference 2) http://en.wikipedia.org/wiki/Information (as per Feb 10, 2009).

For example : When you go to railways station, when you see the numbers rotating for every mean time. If you see only the numbers , we are unable to understand why they are rotating for every mean time. But when you read the whole board, you ccome to know that the numbers are regarding time for arrival and departure. This is the information you receive when you combine the whole raw data.

Information management means maintaining, studying about information, acquiring data and storing data. Information Management deals with present situation or current news etc, whereas knowledge management deals with process of knowledge in an Organization etc.

There is also difference between data and information. Information is the collective of raw data i.e collection of huge date regarding a topic is called called information.

KNOWLEDGE MANAGEMENT SYSTEM:

As I already said, Knowledge Management is a tool used in an Organisation or a system to improve performance or earn more profits. Basically information on knowledge Management mainly focuses on Capturing, Storing, Managing and Reporting explicit Knowledge.

Knowledge management system is mainly used in organisation over turnover, rapid change and make profits.

For example: When I started working as my part time job in United Kingdom, Brighton, I shared my computer knowledge (how to use Excel sheet from Windows 07 , using Excel for creating invoice sheets) with the shop keeper and my other working saff. This made our shop(Stop to Shop) (Sharing knowledge on EXCEL = Knowledge Sharing) creating invoices more faster. So, from the above my experince I can confirm that knowledge sharing works for every person who involve in it. By creating invoices and fastering the delivery of items our shop keeper is planning to widen our delivery items(Capturing market by improving present business).

References: 'Introduction to INFORMATION SYSTEMS' - supporting and transforming Business. Pg number:05 R. Kelly Rainer, Jr (Auburn University), Efraim Turban (University of Hawaii at Manao), Richard E. Potter (Uiversity of illinois, Chicago). Pg Number 122. As per feb 10, 09.