In my view for an organisation to be success in sharing or mastering KM they need to use the best technology available. Using technology for KM they can share they information with they collogues or they customers or clients in a better mean .
For Example:1) In Customer service centres when they receive any call from customers, they use the technology available to them(Computer) and search for data(Solution) available. If they find any information that is suitable resolves the customer problem they immediately pass this on to them. By this way employees from customer service centre can use the technology(Database, computer or phone) to share the knowledge stored in they systems.
How Does a Knowledge Management System Work?
(The University of Lowa, 12/10/2008)When I first landed in London for the first time , I was guided by the TV and monitors to the exit. It was very helpful for me at that time which passed some sort of information(Knowledge) through the electronic devices.
1) Murray E. Jennex (June 13, 2005), referencing not plagiarism, retrieved on February 28,2009 http://www.management.com.ua/strategy/str109.html.
2)James A. O'brien & George M. Marakas, Management Information systems by , Seventh Edition, Mc Graw Hill International Edition. Pg No14-15, 52, 58-59. Retrieved on February 28, 2009
3) Paul R. Merlyn and Liisa Välikangas, December 1998, Information Technology to Knowledge Technology, Volume 2, Number 2, Pg no 1, Retrieved on Feb 28, 2009 from http://www.emeraldinsight.com/Insight/viewPDF.jsp?contentType=Article&Filename=html/Output/Published/EmeraldAbstractOnlyArticle/Pdf/2300020203.pdf
4) How does Knowledge Manage system works?. The University of Lowa, last updated on 12/10/2008, Campus Technology Services, Retrieved on Feb 28,2009 from http://helpdesk.its.uiowa.edu/projects/kms/default.htm .
